Frequently Asked Questions
Purple Pandas virtual assistants handle all of your administrative tasks so you can spend more time on your caseload, progress notes, or growing your business. From posting payments, responding to referral and client follow ups, creating monthly P&Ls, building your business operations, support your marketing efforts, and more.
If you are a solo practitioner, working 40, 50, or even 60+ hours, gaining administrative support can help you thrive with your practice. No more rushed 15-minute lunches before your next appointment.
How does Purple Pandas help my practice?
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How will you access my accounts?
Yes, our virtual assistants can help practices that serve in-person or virtual clients. All hours worked are actively helping your current clients or marketing for new clients.
Can a virtual assistant help an in-person practice?
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What’s your cancelation policy?
We offer 1 simple monthly payment. No surprises or unexpected costs.
Since we are a contracted company, you are not responsible for workers’ compensation, health benefits, or other responsibilities associated with hiring W2 staff.
How does payment work?
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How do you update me?
Are you HIPAA compliant?
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Yes, we are a HIPAA compliant company and treat your client and practice information with confidentiality. Please reach out via our contact form for our HIPAA summary notice.
Your passwords stay yours. During our onboarding call, we will add you to our system and ensure we have access to your accounts without disclosing your real password.
We send a weekly update with tasks completed, total hours worked, and any pending information for your review.
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Send us an email at support@purple-pandas.com and we will assist with closing your account. This includes removing access to all password and login information. You would be charged for any completed work and be reimbursed for any outstanding work.
